Common Port Request Rejections

The goal in porting is to match the ownership information for what the current carrier has on file to approve the port.

 

Company Name Mismatch – The company name submitted does not match the carrier’s file. You can provide another name for SIPTRUNK to try for approval, or you can request a CSR from your current carrier.

 

Authorized Signature Mismatch – The authorized name submitted does not match the carrier's file. Reach out to your current carrier to determine the correct authorized contact on file. For a Toll-Free port, this change will require a new LOA.

 

Address Mismatch – The address submitted does not match the carrier's file. You can provide another address for SIPTRUNK to try for approval, or you can request a CSR from your current carrier.

 

Account Number Incorrect or Required – The account number submitted does not match the carrier's file. Reach out to your current carrier to determine the correct account number on file.

 

PIN Incorrect or Required – You can provide the PIN if you have that information. Otherwise, you must work with your current carrier to determine the PIN. Some carriers may have a Transfer PIN which is a PIN they assign specifically for the port out.

 

BTN Incorrect

• The submitted BTN is incorrect. You can provide another BTN for SIPTRUNK to try or you can request a CSR from your current carrier.
  
  
• The BTN is a porting number and the carrier needs to know which remaining number should be assigned as the new BTN.

 

Full vs Partial Port

• Full: Any number(s) remaining on the account with the current carrier will disconnect once the port completes.
  
  
• Partial: Any number(s) remaining on the account with the current carrier should stay active once the port completes. If the current BTN is one of the porting numbers, we will need to know which remaining TN should be assigned as the new BTN.

 

Disconnected or Not Active

• One or more of the porting numbers is out of service. Only active numbers can port. You must work with your current carrier to re-establish service.
• One or more of the porting numbers is not correctly assigned or provisioned to an account with the current carrier. You must work with your current carrier to correct the issue to allow for portability.
• One or more of the porting numbers is on a different account with the current carrier and should be processed separately.

 

Pending Order Rejection – There is another open order against the same account with the current carrier. This can occur when there is more than one port request against an account or can be anything such as a feature add/disconnect or an informational change. The open order will have to clear or be cancelled in order to resubmit.

 

FREEZE or LOCK on account – This is a security feature used by some carriers to prevent fraudulent port outs. You will need to contact your current carrier to have this removed.