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Failed Calls Troubleshooting With Technical Support

Failed SIP calls can happen for many reasons, and sometimes you need to submit a Support ticket to diagnose the issue. When submitting that ticket to support@siptrunk.com, it is necessary to include some information about that calls that failed. This guide seeks to describe the information that the SIP.US Support Team needs to troubleshoot your calls.

 

  1. Navigate to the SIP Trunking -> Call Detail Records tab in the Customer Portal.

 

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2. Take a screenshot of the page with your calls, such that your SIPTRUNK.com Support Team member can begin diagnosing why your calls failed.

 



If you are unable to provide a screenshot directly from the customer portal, please provide the following information. In order for us to locate the call, you will need to provide us with the SIP trunk number, the date and time (from the past 24 hours), the number you are calling to, and the number you are calling from. Please also specify the time zone.

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Comments

  • Avatar
    Ivan Velez

    im having an issue with inbound calls for modern smiles

  • Avatar
    Jim Fustino

    I get a dial tone but cannot reach anyone I am calling. Further, when I called my number (from my cell phone), the "Verizon Voice" comes on and says party not available. I have unplugged all 4 of my phones and re-plugged them back in. I did this once before, when I had this problem and it "fixed" it. It DID NOT work this time.

  • Avatar
    Jim Fustino

    Sorry. The phones are now working properly. Disregard my previous message.

  • Avatar
    Emmanuel Tita

    Having problems with our phones. When I try calling out using the pharmacy phone, the call does not go through. I get a beeping sound AND CODE 480 YOUR CALL CANNOT GO THROUGH shows up on the screen. When I call the phone number from my cell phone it says that 'Your Call cannot be completed at this time. I tried unplugging the phones for 5 minutes and reconnecting them back and it did not fix the problem. Thanks Emmanuel Tita

  • Avatar
    Leontin Scortea

    hi there i have a problem with my sip trunk is not connecting. my sip status is disconnected

  • Avatar
    Leontin Scortea

    fix it.... gw1.siptrunk.com is down i switch to gw2

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