This is a set of basic networking requirements and terminologies for connecting to SIPTRUNK.
Gateways
The most efficient way to ensure redundancy for calling is to use DNS SRV for routing traffic to SIPTrunk.com. If your PBX supports DNS SRV, pointing to gw.siptrunk.com as your proxy IP address is all that should be necessary to ensure redundancy.
If your PBX does not support DNS SRV, hopefully it supports configuration of multiple outbound proxies. If the system supports a primary and backup SIP proxies, use gw1.siptrunk.com for the primary SIP proxy, and gw2.siptrunk.com, gw4.siptrunk.com, and gw5.siptrunk.com for the backup SIP proxies.
Our gateways will only accept SIP traffic on UDP port 5060.
gw1.siptrunk.com (63.247.69.226)
gw2.siptrunk.com (205.251.137.154)
gw4.siptrunk.com (104.219.162.45)
gw5.siptrunk.com (104.219.163.120)
If you experience issues with resolving our gateways, we recommend trying OpenDNS: 208.67.222.222 & 208.67.220.220.
Audio
Audio related to SIP calls is delivered via RTP over UDP. Since our SIP gateways are just a proxy, the audio can be delivered from various IP addresses and many different ports.
Network Address Translation
Most customers are behind some form of Network Address Translation (NAT), and many do not have static IP addresses. Try to connect your PBX or softphone through our service without any special NAT configuration. If it becomes apparent that you may be having a NAT issue, there are three possible solutions:
- STUN: if your PBX or softphone supports it, you may connect to our STUN server at stun.siptrunk.com on port 3478.
- ALG: If your router or firewall is capable of properly implementing ALG, enabling it may alleviate your issue.
- STATIC IP: your internet service provider (ISP) may provide a static IP at an additional cost.
Security and Whitelisting
Network security can be a consideration when implementing a VoIP solution. Here are some basic tips:
1. You should allow incoming SIP traffic from:
- Individual IPs 63.247.69.226 and 205.251.137.154 and Subnets 104.219.162.0/24 and 104.219.163.0/24
- If you cannot allow subnets, then allow individual IPs 104.219.162.45, 104.219.163.120, 63.247.69.226 and 205.251.137.154
2. You should forward all RTP ports used by your device to the private IP address of your device if it is behind NAT.
3. Your SIP device should only accept RTP traffic for a SIP call which is active, so the forwarding in tip 2, above, should not be accompanied with blocking traffic from certain IP addresses (see this article on Direct Media Delivery and Missing Audio for an extended explanation).
4. If your device is accessible from the internet, choose a strong password, or preferably, consider disallowing anyone from logging in through the internet.
Fax Server
For Audiocodes SimpleFax ATA service with SIPTRUNK.
Fax Server IP Ranges to whitelist:
70.97.122.96 – 70.97.122.127 - 70.97.122.96/27
199.242.63.144 – 199.242.63.159 - 199.242.63.144/28
23.175.64.32 – 23.175.64.47 - 23.175.64.32/28
Also, there are certain ports that will need to be opened on your firewall: 443 & 25. Specifically, make sure nothing is blocking the 443 port.
Please open a ticket with our Support team at support@siptrunk.com if you experience difficulties and need assistance with troubleshooting!