KNOWLEDGEBASE
Getting Started
- Interconnecting with SIPTRUNK - The Basics
- Check SIP Trunk Registration Status
- SIPTRUNK.com Status Page
- Setting Up Outbound Calling
- Setting up Caller ID and STIR/SHAKEN
- CNAM Explained and How to Set Up
General Information
- Know Your Customer (KYC)
- Call Failover Options
- E911 - Important Information
- How to Forward All Calls for a DID to an External Number
- How to Set Up IP Authentication
- How to Purchase an Enhanced DID for E911 Provisioning
Troubleshooting
- Failed Calls Troubleshooting With Technical Support
- SIP Trunk Registration Connection Issues
- Calls Showing Up As Scam Likely & Potential Spam
- Inbound Calls are Failing
- Direct Media Delivery and Missing Audio
- Cannot Place International Calls
Messaging
- About A2P/10DLC
- FAQ for 10DLC Submissions
- Messaging Glossary of Terms
- 10DLC Brand & Campaign Approval Essentials
- Messaging Setup Process & Timeline
- SMS Process & Expectations
Billing
Porting
- How to Submit a Port Request
- Common Port Request Rejections
- Porting Glossary of Terms
- Where to Set Port-Out and Account PIN
- Porting Department Holiday Schedule 2025
- How to Port Out Numbers