Configuring your Polycom VVX IP phone to work with SIPTRUNK is quite simple, and can be completed in just minutes.
1) After logging in as the administrator on your phone, go to Settings > Lines in the navigation bar at the top of your screen.
NOTE: Try the default admin password "456" if you are unsure of the password.
2) You will then see all the lines the phone has on the left-hand side, and Line 1's configuration settings will show up in the main part of the window.
3) After choosing which line you would like to configure (likely Line 1), match your line configuration to the image below, replacing your SIP trunk number and password with the values found under the "SIP Trunking" tab in the SIPTRUNK customer portal.
Identification:
- Display Name: <Input a name>
- Address: <Input your SIP trunk number>
- Label: SIPTRUNK
- Type: Private
- Third Party Name: ---
- Number of Line Keys: 1
- Calls Per Line: 24
- Enable SRTP: No
- Offer SRTP: No
- Server Auto Discovery: Enable
Authentication:
- Use Login Credentials: Disable
- Domain: ---
- User ID: <Input your SIP trunk number>
- Password: <Input your password for the SIP trunk>
Outbound Proxy:
- Address: ---
- Port: 0
- Transport: DNSnaptr
Server 1
- Special Interop: Standard
- Address: gw1.siptrunk.com
- Port: 5060
- Transport: DNSnaptr
- Expires (seconds): 60
- Register: Yes
- Retry Timeout (milliseconds): 0
- Retry Maximum Count: 3
- Line Seize Timeout (seconds): 30
4) Once you have made the necessary changes to this page, scroll down to the bottom and select "Save". At this point, the line you selected on your phone should be active with SIPTRUNK.
5) See the following additional resources for completing your general configuration and using SIPTRUNK VOIP services:
- Interconnecting with SIPTRUNK - For additional information about our gateways, media, and whitelisting guidelines.
- Setting Up Outbound Calling - For defining the proper dialing patterns.
- Setting Up Caller ID - To define your From header and comply with STIR/SHAKEN regulation.
If you experience any issues getting your system up and running, please open a ticket by reaching out to support@siptrunk.com.